Your files will be available to download once payment is confirmed.
The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
I receive certain data in order to process your order - your name, email address and postal address, details of the item you ordered and the payment method you used. In addition, there may be some personal information provided if you would like me to create a custom order for you.
Please be assured that this information is used ONLY to fulfil your order.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
If you would like to join my mailing list, you may OPT IN on my website www.aranaccessories.net
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Transfers of Personal Information Outside the EU
While I personally will not store and process your information outside the EU, a server may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, your personal information may be transferred to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Máirín Ní Dhonncha, am the data controller of your personal information. If you have any questions or concerns, you may contact me at firstname.lastname@example.org.
All my items are wrapped in crepe paper for free; if you would like sturdy wrapping for a festive occasion; please choose the gift wrapping option when ordering and let me know any special requirements (e.g. Christmas gift/birthday gift).
All of my knitted accessories (except items which have stuffing, like charms or baubles) can be machine-washed on a gentle wool wash at 30 degrees, or hand washed if you prefer. Certain items, such as cafetieres and tea-cosies, have been knitted in a more hard-wearing wool/acrylic mix: these can be washed in a regular machine wash at 40 degrees.
I aim to post your item on the following business day.
Absolutely! Just let me know the address of your gift recipient, and I will happily post it there directly, with a handwritten card containing the message of your choice.
I would recommend paying a little extra for registered post (which includes tracking) if this is a concern. If your (international) order has not arrived 30 days after shipping, please get in touch.
- I believe that wool is one of the most environmentally-friendly fibres in the world; being renewable and biodegradable. Most of my knits are made using natural fibres; with the exception of knits which need to be machine-washable (such as tea cosies).
- I take care to wrap your order in biodegradable materials (crepe paper and wool tie). Shipping bags are not always biodegradable; but this option is used when available. Shipping bags are recyclable in most countries.
- A packing slip is not included, to save on paper waste, and duplicating information already available online.