Digital downloads

File delivery

Your files will be available to download once payment is confirmed.

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 1 - 4 weeks
  • Europe : 3 - 15 business days
  • Australia, New Zealand and Oceania : 1 - 6 weeks

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns

Just contact me within: 14 days of delivery

Ship items back to me within: 21 days of delivery

I don't accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

I receive certain data in order to process your order - your name, email address and postal address, details of the item you ordered and the payment method you used. In addition, there may be some personal information provided if you would like me to create a custom order for you.

Please be assured that this information is used ONLY to fulfil your order.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

If you would like to join my mailing list, you may OPT IN on my website www.aranaccessories.net

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

While I personally will not store and process your information outside the EU, a server may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, your personal information may be transferred to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Máirín Ní Dhonncha, am the data controller of your personal information. If you have any questions or concerns, you may contact me at info@aranaccessories.net.

Frequently Asked Questions

Gift wrapping and packaging

All my items are wrapped in crepe paper for free; if you would like sturdy wrapping for a festive occasion; please choose the gift wrapping option when ordering and let me know any special requirements (e.g. Christmas gift/birthday gift).

Care instructions

All of my knitted accessories (except items which have stuffing, like charms or baubles) can be machine-washed on a gentle wool wash at 30 degrees, or hand washed if you prefer. Certain items, such as cafetieres and tea-cosies, have been knitted in a more hard-wearing wool/acrylic mix: these can be washed in a regular machine wash at 40 degrees.

How long will it take you to post my item?

I aim to post your item on the following business day.

Can you send my purchase direct to the gift recipient?

Absolutely! Just let me know the address of your gift recipient, and I will happily post it there directly, with a handwritten card containing the message of your choice.

What if my order doesn't arrive?

I would recommend paying a little extra for registered post (which includes tracking) if this is a concern. If your (international) order has not arrived 30 days after shipping, please get in touch.

Is your business eco-friendly?

- I believe that wool is one of the most environmentally-friendly fibres in the world; being renewable and biodegradable. Most of my knits are made using natural fibres; with the exception of knits which need to be machine-washable (such as tea cosies).
- I take care to wrap your order in biodegradable materials (crepe paper and wool tie). Shipping bags are not always biodegradable; but this option is used when available. Shipping bags are recyclable in most countries.
- A packing slip is not included, to save on paper waste, and duplicating information already available online.

Legal imprint