Your files will be available to download once payment is confirmed.
The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
I will only use your shipping and billing address, and contact information
All my items are wrapped in crepe paper for free; if you would like sturdy wrapping for a festive occasion; please choose the gift wrapping option when ordering and let me know any special requirements (e.g. Christmas gift/birthday gift).
All of my knitted accessories (except items which have stuffing, like charms or baubles) can be machine-washed on a gentle wool wash at 30 degrees, or hand washed if you prefer. Certain items, such as cafetieres and tea-cosies, have been knitted in a more hard-wearing wool/acrylic mix: these can be washed in a regular machine wash at 40 degrees.
I aim to post your item on the following business day.
Absolutely! Just let me know the address of your gift recipient, and I will happily post it there directly, with a handwritten card containing the message of your choice.
I would recommend paying a little extra for registered post (which includes tracking) if this is a concern. If your (international) order has not arrived 30 days after shipping, please get in touch.